FAQs

The most commonly and frequently asked questions by our customers which Musafir India Cab service is oblique to present to you are enlisted below-

Q1. Are there any cancellation charges?
Ans:- We understand that plans do change. There are no charges for canceling a trip up to 24hours in advance. You may cancel your reservation by logging and canceling your reservation directly. All bookings canceled less than 24hours before a pickup shall be subject to a cancellation charge.

Q2:- Can I request my taxi to be waiting at a place (e.g airport or street intersection)?
Ans:- We require the pickup address to be a business address or a well-known address. For the security of the driver, we do not accept ‘street intersections’ as pickup addresses.

Q3:- Do Musafir India cab provide A/C Cabs/Taxi?
Ans:- We provide only A/C cars. The A/C system is expected to be always working during the trip. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in the hilly region to prevent overload on the car engine.

Q4:- Do you Provide Non-A.C Taxi?
Ans:- No, Musafir India cab does not provide non-A.C Taxi Service

Q5:- Do you provide self-drive Taxi?
Ans:- No, Musafir India cab does not provide self-drive the taxi, Musafir India cab is India’s leader in chauffeur-driven outstation taxi travel. Our drivers drive up to your doorstep with the vehicle and drive you around during your entire journey.

Q6:- How and when do I get the driver and Taxi details?
Ans:- Musafir India cab normally send you Taxi and driver information at least 3 hours before a pickup

Q7:- How can I get confirmation about my booking?
Ans:- As soon as you create a booking with us
, you will receive the booking confirmation via email/SMS and call from our customer care.

Q8:- How can I edit my existing booking?
Ans: you can make changes to your booking directly call our customer care 7800328328 / 9120190009 You can change your pickup date, time, or provide special instructions.

Q9:-What Taxi categories do you provide?
Ans:- Musafir India cab provide these types of cars:-

  • Compact/mini – includes models like Indica, i-10 grand, Indigo
  • Sedan – includes models Swift Dzire, TataZest, Hyundai, Etios
  • Family SUV – includes models like Xylo, Tavera, Ertiga
  • Family Lux SUV- Innovas
  • Group – TempoTraveller

Q10:- What if Driver asks me for extra payment? and I do not agree.
Ans:- Normally the driver will not ask you for any payment beyond the amount that is listed in your booking confirmation. If the driver asks you for additional payment claiming extra km driven or tolls or state tax, parking charges, please always ask the driver to provide a duty slip with the details of payment being requested. If you feel that the charges being requested are not justified, you may call our customer care center and ask them to resolve the situation. If you end up having to pay the driver but do not agree with the charges, please take a picture of the Duty-Slip detailing the payment and send it to our team at Booking@musafircab.in

Q11 What if my Taxi shows up delay?
Ans:- Musafir India cab is proud of the on-time performance but sometimes delays do happen. If the nature of the booking is time-sensitive .. involving an airport pick/drop or meeting of your destinations, please budget for additional travel time (Usually 30 min for traffic delays for every 2 hr of estimated travel time) and also let us know of this as a special request when making your reservation. we will make additional efforts to ensure that we are vigilant and ensure and safe and punctual transit for you. If for any cause, your taxi is delayed and you have to cancel a reservation we will issue a full refund of any payment that you may have made in the form of advance towards the taxi reservation

Q12:- What if the Taxi breaks down during the journey?
Ans:- All Musafir India cabs are regularly inspected along over 60 min different points. However, breakdowns cannot be anticipated and do happen, Musafir India cab expediently arranges a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.

Q13:- What is the earliest I should make a reservation with Musafir India cab?
Ans:- You may reserve with Musafir India cab at any time, We are open 24*7 and our platform automatically gets work for arranging cabs, No human intervention required or you can call our customer care 7800328328/9120190009
As a best practice, make a reservation with us as quickly as you know of your plans. There is no charge to cancel a booking as long as you cancel more than 24 hr in advance. We normally accept reservations up to 3 months in advance, with most of our customers sharing their plans with us at least 1 month ahead.

Q14. How can I cancel my booking with Musafir India cab?
Ans:- You may cancel your booking at any time. booking canceled within 24 hr of pickup time will incur a cancellation fee that will be charged to your account. If you cancel your booking greater than 24 hr before your pickup time, the booking may be canceled at no charge.

Q15. What is the Taxi Service Rate in the major cities?
Ans:-  You can check out the average rates of taxis in google, or you can call us at our customer care no. and put your query there for our rates.